SHIPPING, RETURNS & EXCHANGES
SHIPPING
All orders placed via this website will be fulfilled by Spanish Hands BV (All Rights Reserved), the sole authorised distributor of Blue Tees Golf products in select European nations. Orders are fulfilled and shipped Monday through Friday within 24 hours of being placed. During the festive period this may change. Our fulfillment center is closed on weekends and all Netherlands public holidays. Please keep this in mind when placing orders.
We ship to the below countries. Please also check the shipping timelines in working days, our market specific free shipping thresholds and fees.
| Country | Currency | Free Shipping threshold | Shipping Fee | Shipping timeline (working days) |
|---|---|---|---|---|
| Austria | Euro (EUR) | 50 | 6.99 | 2-3 |
| Belgium | Euro (EUR) | 50 | 6.99 | 1-2 |
| Bulgaria | Bulgarian Lev (BGN) | 90 | 13.00 | 5-7 |
| Croatia | Croatian Kuna (HRK) | 50 | 6.99 | 4-5 |
| Cyprus | Euro (EUR) | 50 | 6.99 | 5-7 |
| Czech Republic | Czech Koruna (CZK) | 1000 | 170.00 | 2-3 |
| Denmark | Danish Krone (DKK) | 500 | 50.00 | 2-3 |
| Finland | Euro (EUR) | 50 | 6.99 | 3-5 |
| France | Euro (EUR) | 50 | 6.99 | 2-3 |
| Germany | Euro (EUR) | 50 | 6.99 | 1-2 |
| Hungary | Hungarian Forint (HUF) | 10000 | 2700.00 | 2-3 |
| Ireland | Euro (EUR) | 50 | 6.99 | 3-4 |
| Italy | Euro (EUR) | 50 | 6.99 | 2-4 |
| Latvia | Euro (EUR) | 50 | 6.99 | 3-4 |
| Lithuania | Euro (EUR) | 50 | 6.99 | 3-4 |
| Luxemburg | Euro (EUR) | 50 | 6.99 | 1-2 |
| Malta | Euro (EUR) | 50 | 6.99 | 5-7 |
| Netherlands | Euro (EUR) | 50 | 6.99 | 1-2 |
| Norway | Norwegian Krone (NOK) | 500 | 49.00 | 4-5 |
| Poland | Polish Złoty (PLN) | 200 | 15.00 | 2-3 |
| Portugal | Euro (EUR) | 50 | 6.99 | 3-4 |
| Romania | Romanian Leu (RON) | 200 | 15.00 | 3-4 |
| Slovakia | Euro (EUR) | 50 | 6.99 | 3-4 |
| Slovenia | Euro (EUR) | 50 | 6.99 | 2-4 |
| Spain | Euro (EUR) | 50 | 6.99 | 2-3 |
| Sweden | Swedish Krona (SEK) | 500 | 49.00 | 2-4 |
| Switzerland | Swiss Franc (CHF) | 50 | 10.00 | 2-3 |
| UK | GBP | 50 | 5.99 | NaN |
DELAYS IN SHIPPING
While we do our best to fulfill and ship your orders within 24 hours Monday through Friday, sometimes a delay occurs during shipping because of invalid shipping addresses, weather, or circumstances beyond our control.
If your package hasn’t arrived within the estimated timeframe, we suggest you:
- Check the tracking information to see if it has been delivered. If it has been delivered and you didn’t receive it, check with your neighbors or mailroom (if you live in an apartment). Sometimes deliveries are mistakenly delivered to a neighbor or overlooked in a mailroom.
- If you still can’t find your delivery, please email our customer support team at blueteesgolfsupport@spanishhands.com
RETURNS & EXCHANGES
We know you're going to love Blue Tees Golf products, but sometimes things don't work out. We get it. Before making a purchase, we encourage you to read the entire Blue Tees Golf Returns Policy below.
RETURN POLICY
Orders can be returned within 60 days from the date your order is delivered. To qualify for a full refund, returned items must be in their original condition with no evidence of wear-and-tear. All components included in the original order must also be returned. (For example, our rangefinder comes with a hardshell case, lanyard, carabiner, and battery cap.)
All returns are inspected upon receipt. This process may take 5-7 business days to complete. If your return does not pass our return inspection, you may be charged a 10% restocking fee or you may not qualify for a refund at all. Returned products that don't qualify for a refund will be recycled and cannot be returned to you.
For orders placed through our website, please follow the instructions below on how to return your product. We have partnered with Loop to make the process as easy as possible for our customers. We will provide a return shipping label* and the cost of the label will be deducted from your refund when we receive your package and your return is inspected.
Once we’ve received and inspected your return, your refund will be processed and returned to the card used at purchase.
To initiate a Return or Exchange, please contact blueteesgolfsupport@spanishhands.com
EXCHANGES
If you would like to upgrade your rangefinder to a newer version, you can exchange your order within 60 days from the date you receive your order. To qualify for an exchange, returned items must be in their original working condition with no evidence of wear-and-tear and purchased on the blueteesgolf.eu website. All accessories included in the original order must also be returned. Please follow the instructions below to start the exchange process.
All exchanges are inspected upon receipt. This process may take 5-7 business days to complete. If your returned rangefinder does not pass inspection, your exchange will be treated like a return.
If you want to upgrade your rangefinder after the 60-day return period has ended, you may benefit from our Trade Up program. This program allows you to exchange your used rangefinder for a new one with discounted pricing. For more information, contact us at blueteesgolfsupport@spanishhands.com.
RETURN & EXCHANGE PROCESS
Follow these easy steps to initiate a return.
The return and exchange process is for orders placed on the Blue Tees Golf website. If you purchased your Blue Tees Golf product from a retail partner or Amazon, please contact them to initiate a return or exchange.
Simply email us at blueteesgolfsupport@spanishhands.com stating your order number and reason for return. Please provide any supporting images if applicable.
- A Support Team Member may reach out to you with additional questions before approving your return or exchange. Once your return or exchange is approved, a return label will be generated and emailed to you.* Please pack the items that you wish to return or exchange and place your package in the mail. All accessories included in the original order must be returned as well.
- Exchange Process:
- All exchanges are inspected upon receipt. This process may take 5-7 business days to complete. If your returned rangefinder does not pass inspection, your exchange will be treated like a return.
- Once your return is inspected and approved, your new item will be shipped.
- Return Process
- Once the return has been received and inspected, our customer support team will issue a refund for the purchase price, minus the cost of the return shipping label (if applicable) and/or the restocking fee (if applicable). The refund will be applied to the same payment method that was used for the original order unless you chose to receive a store credit. Please note, the inspection process can take 5-7 business days from when we receive your package.
- If you opted for store credit, you’ll receive an email with a digital gift card to use towards your next purchase.
- If this is a gift return, you will receive a gift card with store credit for the amount of your original purchase price.