FREQUENTLY ASKED QUESTIONS
ORDERS
We process orders quickly so cancelling an order must be done right away. If you have a change of heart, please immediately email us at blueteesgolfsupport@spanishhands.com
• If your order hasn’t been picked, we can cancel it right away and refund you 100% of your order.
• If your order has already shipped, you will have to wait to receive the order and process a return request. We will send a return shipping label for domestic orders, and return shipping instructions for international customers.
• We will then refund your entire order, less the cost of the return shipping label (if applicable).
For more information about our return policy, please visit our Returns, Exchanges & Shipping webpage.
While we take great pride in the quality of our products, sometimes rangefinders and other merchandise become damaged in transit or may have manufacturer defects.
If you receive a damaged or defective item, please contact us immediately at blueteesgolfsupport@spanishhands.comand tell us about the problem. If there is physical damage you can see, please include pictures of the damage with your email. We will do our best to swiftly resolve the problem.
SHIPPING
We ship to the below countries. Please also check the shipping timelines in working days, our market specific free shipping thresholds and fees.
| Country | Shipping timeline (working days) | Free Shipping threshold | Shipping Fee | Currency |
|---|---|---|---|---|
| Austria | 2-3 | 50 | 6,99 | Euro (EUR) |
| Belgium | 1-2 | 50 | 6,99 | Euro (EUR) |
| Bulgaria | 5-7 | 90 | 13,00 | Bulgarian Lev (BGN) |
| Croatia | 4-5 | 50 | 6,99 | Croatian Kuna (HRK) |
| Cyprus | 5-7 | 50 | 6,99 | Euro (EUR) |
| Czech Republic | 2-3 | 1.000 | 170,00 | Czech Koruna (CZK) |
| Denmark | 2-3 | 500 | 50,00 | Danish Krone (DKK) |
| Finland | 3-5 | 50 | 6,99 | Euro (EUR) |
| France | 2-3 | 50 | 6,99 | Euro (EUR) |
| Germany | 1-2 | 50 | 6,99 | Euro (EUR) |
| Hungary | 2-3 | 10.000 | 2700,00 | Hungarian Forint (HUF) |
| Ireland | 3-4 | 50 | 6,99 | Euro (EUR) |
| Italy | 2-4 | 50 | 6,99 | Euro (EUR) |
| Latvia | 3-4 | 50 | 6,99 | Euro (EUR) |
| Lithuania | 3-4 | 50 | 6,99 | Euro (EUR) |
| Luxemburg | 1-2 | 50 | 6,99 | Euro (EUR) |
| Malta | 5-7 | 50 | 6,99 | Euro (EUR) |
| Netherlands | 1-2 | 50 | 6,99 | Euro (EUR) |
| Norway | 4-5 | 500 | 49,00 | Norwegian Krone (NOK) |
| Poland | 2-3 | 200 | 15,00 | Polish Zloty (PLN) |
| Portugal | 3-4 | 50 | 6,99 | Euro (EUR) |
| Romania | 3-4 | 200 | 15,00 | Romanian Leu (RON) |
| Slovakia | 3-4 | 50 | 6,99 | Euro (EUR) |
| Slovenia | 2-4 | 50 | 6,99 | Euro (EUR) |
| Spain | 2-3 | 50 | 6,99 | Euro (EUR) |
| Sweden | 2-4 | 500 | 49,00 | Swedish Krona (SEK) |
| Switzerland | 2-3 | 50 | 10,00 | Swiss Franc (CHF) |
Orders are processed at our Scotland based warehouse Monday through Friday. All orders are placed on UPS Standard Service, and will be delivered within 2-3 days as standard.
Once the order is shipped, you will receive an automated email with a tracking number and shipping updates.
We do not offer International Shipping. Orders placed via this site must be shipped to a UK address. For EU orders please visit blueteesgolf.eu
Orders are processed Monday through Friday within 24 hours of being placed.
Our fulfillment centre is closed on weekends and all major UK holidays. Please keep this in mind when placing orders. Please contact blueteesgolfsupport@spanishhands.com if you have any questions regarding shipping.
We want to provide the best service to our customers with the least amount of hassle, which is why we use UPS for our standard domestic shipping.
The shipping company should attempt delivery several times and/or leave a note for you to arrange delivery. Please ensure your address and phone number are correct. If possible, provide a mobile phone number for easy contact.
All packages have a tracking number so you can see the delivery history and the number of failed delivery attempts. Failed deliveries are rare, but they do occasionally happen. We urge you to track your package and contact the logistics provider in the case of an undelivered package.
In the rare event that the logistics partner is unable to deliver the package, it will be returned to Blue Tees Golf. If you would like us to resend a returned package, you bear full responsibility for the additional shipping fee.
We provide tracking numbers for all our orders to ensure you receive the best service possible. However, it is your responsibility to track your package through to delivery.
In the rare instance that your package is marked delivered but you didn’t receive it, please check all exterior doors and areas out of plain sight, with your neighbours or in your mailroom (if you live in an apartment). Sometimes shipments are left out of sight for safety reasons, mistakenly delivered to a neighbour, or overlooked in a mailroom.
If you still can’t find your delivery, please email us at blueteesgolfsupport@spanishhands.com so we can investigate.
RETURNS & EXCHANGES
We offer a 60-day money-back guarantee. Enjoy a risk-free opportunity to try out our products on the golf course.
All Blue Tees Golf products come with a generous 60-day money-back guarantee that starts the day you receive your order.
If you're not satisfied with your new Blue Tees Golf product, simply return the item (and any accessories included in the original order) within 60 days. We'll issue a refund if the products are in their original condition with no evidence of wear-and-tear. Please note, all returns are inspected upon receipt.
Return shipping is paid by the customer.
You are eligible to return your order within 60 days from the date you receive the shipment. To qualify for a full refund, returned items must be in their original condition with no evidence of wear-and-tear. All accessories included in the original order must also be returned.
All returns are inspected upon receipt. This process may take 5-7 business days to complete. If your return does not pass our return inspection, you may be charged a 10% restocking fee or you may not qualify for a refund at all. Returned products that don't qualify for a refund will be recycled and cannot be returned to you.
For domestic orders, we provide a return shipping label and deduct the cost of the return shipping from your refund.
To initiate a return, email our customer support team at blueteesgolfsupport@spanishhands.com
PAYMENTS
Shop with confidence! We offer 100% secure checkout with multiple payment options.
Shop with confidence! We offer 100% secure checkout with multiple payment options.
We accept American Express (AMEX), VISA, Mastercard, Diner’s Club, Discover, Elo, PayPal, Apple Pay, Google Pay, JCB, ShopPay, and Venmo.
WARRANTIES
We’re confident nothing will go wrong, but if it does, we’ll make it right. All new rangefinders are covered by our 2-year manufacturer warranty.
The standard 2-year manufacturer warranty covers any manufacturer’s defects or any operational defects you may experience with your rangefinder. The warranty is available to all customers regardless of where you purchased your rangefinder.
Visit the Warranty Registration webpage to register your rangefinder.
The 2-year manufacturer warranty is available to all customers regardless of where the rangefinder was purchased. If you encounter a problem with your new rangefinder, please email our customer support team at blueteesgolfsupport@spanishhands.com
We will do our best to troubleshoot any issues you’re having with your new rangefinder. If we can’t resolve the issue, we will send you a new rangefinder.
USING YOUR NEW RANGEFINDER
Our rangefinders are designed to be easy to use right out of the box. Even so, we’ve compiled the most common questions we’re asked about our rangefinders… and the simple solutions to each one.
Your rangefinder might be on the wrong unit of measurement. The Blue Tees Golf rangefinder can measure in both yards and meters. You can toggle between the two by holding down the MODE button for 3 seconds. By switching to your desired unit of measurement, you’ll experience more accurate readings.
If the unit of measurement is correct, then you may consider potential weather-related reasons why the rangefinder is not accurate. For example, the rangefinder’s laser may have trouble picking up the flag in foggy or rainy conditions.
If you are still experiencing inaccurate readings, please contact our customer support team at blueteesgolfsupport@spanishhands.com
If the view through your rangefinder is blurry, you may need to make a simple adjustment using the white eyepiece. It rotates so you can adjust it like the lens of a camera or binoculars.
To start, turn the eyepiece directly to the middle. The distances and view through the scope should become crystal clear. You can then adjust the eyepiece as needed.
If this doesn’t resolve the problem, please contact our customer support team at blueteesgolfsupport@spanishhands.com
When your rangefinders are shipped, the battery comes wrapped in plastic to protect it. This thin plastic wrapping is sometimes hard to see, but it is essential to remove it before inserting the battery into the rangefinder.
You’ll also want to make sure the battery is facing the right direction. The flat end of the battery should touch the coiled part of the battery chamber.
If the first battery doesn’t work, please follow the same instructions with the spare battery included with your order.
If your rangefinder still won’t turn on after following these instructions, please contact us at blueteesgolfsupport@spanishhands.com
In the simplest terms, Mode 3 is the Speed Mode.
This feature is most often utilized by customers who use their Blue Tees rangefinder for hunting.
Download a PDF of the user’s manual from the list below.
All models of the Blue Tees Golf rangefinders use the CR2-3V battery. These lithium batteries are typically used in cameras and other electronic equipment. You can purchase them online or at most drug stores.
The Series 2 and Series 2 Pro comes with a maximum range of 800 yards, 6X magnification, and 7 degrees FOV. It measures 112x43x74mm and weighs 167g.
The Slope function is not available on all Blue Tees Golf rangefinders, so it depends on the model you’re using.
Our newest model, the Series 3 Max, has a toggle switch to turn the slope function on and off. The Series 2 Pro comes with an automatic Slope function, and it cannot be turned off. The Series 2 does not come with the Slope function.
The battery doors on the Series 2 and Series 2 Pro are not permanently affixed. If you happen to lose or misplace your battery door, please contact us at blueteesgolfsupport@spanishhands.com
When you see a lightning bolt on the display of your rangefinder, it means that the battery needs to be replaced. If you have already used the spare battery that came with your order, you can purchase a replacement CR2-3V battery online or at most drug stores.
If a new battery does not clear the screen, please contact us at blueteesgolfsupport@spanishhands.com
When an E2 appears on the display of your rangefinder, replace the battery to see if that remedies the problem.
If a new battery does reset the screen, please contact us at blueteesgolfsupport@spanishhands.com